Question 1

What should I do if I need to cancel or reschedule?

Accepted Answer

Life happens! If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can offer the spot to another client.

Question 2

What is the difference between gel and SNS nails?

Accepted Answer

Gel nails are lighter, flexible, and offer a natural, glossy finish, while SNS nails are stronger and more durable, ideal for creating longer nails extensions. Not sure which is right for you? Our technicians are happy to recommend the best option based on your lifestyle and preferences.

Question 3

How long do the nails last?

Accepted Answer

Gel polish typically lasts 2–3 weeks without chipping, while SNS sets can last 3–4 weeks with proper care and regular refills.

Question 4

Is PL Nails hygiene-conscious?

Accepted Answer

Yes! We follow strict hygiene protocols, including sterilising all tools and buffers. Your safety and wellbeing are our top priority.

Question 5

Do you offer gift vouchers?

Accepted Answer

Yes, we do! A PL Nails gift voucher makes a perfect treat for someone special. Ask in-store or contact us to organise one.

Question 6

What if I have an issue after my appointment?

Accepted Answer

We want you to love your nails! If you experience any issues, please contact us within 3 days of your appointment and we'll do our best to fix it for you.