TERMS & CONDITIONS
Appointments & Services
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Booking: Appointments can be made via our website, phone, or in person. Walk-ins are welcome but subject to availability.
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Late Arrivals: Please arrive on time. If you are more than 10 minutes late, we may need to reschedule or shorten your service to avoid affecting other clients.
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Cancellations: We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may incur a cancellation fee.
Payments
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We accept cash, EFTPOS, and all major credit/debit cards.
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All prices are in New Zealand Dollars (NZD) and include GST.
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Full payment is required at the time of service or purchase.
Refunds & Repairs
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Services: If you are not satisfied with your service, please let us know within 3 days. We offer free repairs for chipping or lifting within this timeframe.
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Products: Products purchased from our salon are non-refundable unless faulty. Proof of purchase is required.
Health & Safety
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For the safety of all clients and staff, please inform us of any allergies, infections, or health conditions before your appointment.
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PL Nails maintains strict hygiene standards. All tools are sterilised between clients.
Gift Vouchers
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Gift vouchers are non-refundable and must be used before the expiry date stated on the voucher. Gift vouchers are not redeemable for cash. If you need to extend your expiry date please contact us in advance. We reserve the right to extend Gift Voucher at our discretion.
